Refund Policy
Please review our refund policy carefully before making any purchase.
Due to the nature of digital content and virtual services, once digital goods
are delivered, unlocked, or consumed, they are considered successfully provided.
Refund eligibility depends on the product type, technical issues,
applicable laws, and payment provider policies.
Book Coin Purchases (One-Time Purchase)
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Book Coins are virtual currency purchased for use within BisonReads.
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Once Book Coins are successfully delivered to your account,
any coins that have been used or consumed are considered delivered
digital content and are not eligible for refunds.
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If Book Coins have not been used and you believe your purchase
qualifies for a refund, you may contact our support team for review.
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If payment was completed but Book Coins were not credited due to
a technical issue, please contact us. We will verify the transaction
and assist with crediting the balance or processing an appropriate solution.
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Duplicate charges caused by technical errors or payment processing issues
may be reviewed and refunded after verification.
VIP Membership (Monthly / Annual Purchase)
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VIP Membership is a one-time purchase digital service that provides
premium reading benefits, including an ad-free reading experience
and additional features during the selected membership period.
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VIP access begins immediately after successful payment.
Because the digital service is activated and delivered immediately,
activated VIP memberships are generally non-refundable.
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If you experience technical problems that prevent access to purchased
VIP benefits, please contact our support team for assistance.
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Incorrect charges, duplicate payments, or payment processing errors
caused by technical issues may be reviewed for refund eligibility.
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VIP Membership does not automatically renew.
Users will not be charged again after the purchased membership period ends.
MonthlyPass (Ticket Purchase)
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MonthlyPass provides access to reading benefits or tickets within
BisonReads.
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Once MonthlyPass benefits or tickets have been delivered,
unlocked, or consumed, they are considered provided digital content
and are not eligible for refunds.
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Unused MonthlyPass purchases may be reviewed for refund eligibility
depending on applicable laws and payment provider requirements.
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If MonthlyPass benefits are not received due to technical problems,
please contact our support team for verification and assistance.
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Duplicate charges caused by technical errors may be reviewed
and refunded after confirmation.
Refund Request Process
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To request a refund review, please provide your account information,
transaction details, purchase date, and a description of the issue.
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Refund requests related to technical errors, duplicate payments,
or unsuccessful delivery of purchased digital goods will be reviewed
on a case-by-case basis.
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Refund decisions are made according to applicable laws,
payment provider requirements, and transaction records.
Need Assistance?
All refund terms and user transactions are governed by applicable laws
in the United States. By making purchases on BisonReads, users agree
to these terms under the jurisdiction of the Commonwealth of Kentucky, USA.